There are two types of call centers, inbound and outbound. Inbound call centers are designed to accommodate customers with issues regarding account assistance, technical support, billing, subscription management and other inquiries. While outbound call centers, on the other hand, are operated from political donations, solicitation of charitable, telemarketing, market research, and debt collection.
Call Center Agents are called to those who work in extensive open work stations, with a computer that has a headset and a microphone, and is connected to a telecom switch with one or more supervisory stations.
